DigiTech Warranty Policy (US only)

DigiTech is a HARMAN Professional brand and its products are covered by the below Limited Product Warranty.

LIMITED PRODUCT WARRANTY

For HARMAN Professional Products
Purchased from HARMAN Professional Authorized Dealers
(USA Only)

What is the warranty period?

This warranty protects you for a specific period (“Warranty Period”) from your date of purchase as stated in your bill of sale or as otherwise established by HARMAN. The specific Warranty Period applicable to this product varies for each product type or model, and is determined in accordance with the Warranty Period Table below. If there is no Warranty Period expressly stated in the Warranty Period Table below for any particular product that you have purchased, then, to the fullest extent allowed by law, no warranty is provided for such product. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of Warranty Period of the original product.

Unless otherwise expressly stated in the Warranty Period Table, if a product is co-branded with two or more HARMAN Professional brands, the applicable Warranty Period will be the one for the brand under which the entire product or product system, as the case may be, is sold, and not for any of the individual component products that make up the product or product system, as the case may be.

What does this warranty cover, and what does it not cover?

Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a HARMAN Professional authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless HARMAN states otherwise, you purchased this product in brand new condition.

This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; occurring during shipment (even when HARMAN has arranged or paid for shipping); caused by failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance; resulting from repairs by someone HARMAN did not authorize; (for products not specified by HARMAN for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by the seller; if this product’s the serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use, including batteries and headphone ear pads; any accessory to this product, even if supplied by HARMAN; any installation, removal or re-installation; any set-up calibration or adjustment; any performance variations due to installation-related circumstances, such as program source quality or AC power fluctuations.

HARMAN reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.

What will HARMAN do to correct problems under warranty?

If this product has a defect covered by this warranty, HARMAN will, at its option, either: (1) repair this product at no charge to you, using new or refurbished replacement parts, (2) exchange this product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to this product, or (3) refund the purchase price of the product.

Any replaced or refunded parts or products shall become HARMAN property, and, by submitting any product for warranty service, you represent and warrant to HARMAN that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.

Who is protected by the warranty?

This warranty protects only the original end-user (“you”), and is not transferrable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for HARMAN Professional products (i.e., AKG Professional, BSS, Crown, dbx, Digitech, JBL Professional, Selenium Professional, Soundcraft and Lexicon) purchased from authorized HARMAN Professional dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local HARMAN distributor for warranty information.

How can warranty service be obtained?

In the event that you require warranty service on this product, you should first contact us directly, using the contact information provided below:

(801) 566-8800 (ask for DigiTech support) 10am-7pm ET (10-5pm Friday)
HProTechSupportUSA@harman.com

You must be ready to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send this product to us without prior authorization and a corresponding return authorization number from the applicable Technical Support Department (as set forth above) corresponding to the brand of your product. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.

You are responsible for transporting your product to (as well as from, in the event that HARMAN finds no defect covered by this warranty) either HARMAN or an authorized service center and for payment of all shipping charges; however, HARMAN will pay the return shipping charges (in the event you return the product to HARMAN) if the repairs are covered by warranty, provided that, HARMAN reserves the right to choose the mode, the carrier and the timing of such return shipping (if HARMAN finds that there are no defects covered by this warranty, then you shall be responsible for all shipping charges). If you experience difficulty in transporting your product or are in need of packing materials, please advise us and we may be able (but have no obligation) to suggest alternative procedures and/or provide adequate packing materials.

In the event HARMAN is unable to return the product to you because you have provided incorrect or insufficient contact information, or when you fail to arrange for the pick-up or retrieval of the product when you are obligated to arrange or pay for shipping the product back to you, HARMAN reserves the right, without notice to you, to charge you storage and handling costs for the entire duration that HARMAN has possession of your product, and, to the fullest extent allowed by law, to sell or dispose of your product to defray such costs. You hereby authorize HARMAN to charge those costs against any credit or debit card or other electronic payment account you have provided to us for any reason.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. HARMAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF HARMAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

No HARMAN reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

HARMAN IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF ANY EQUIPMENT OR PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH HARMAN PRODUCTS. HARMAN’S TOTAL LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THIS PRODUCT PURSUANT TO THE TERMS OF THIS WARRANTY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE. NO ACTION OR CLAIM TO ENFORCE THIS WARRANTY SHALL BE COMMENCED AFTER THE EXPIRATION OF THE WARRANTY PERIOD.

In the event that there is a difference between this warranty and the provisions in any owners manuals, warranty leaflets, or packaging cartons, the terms of this warranty will prevail to the fullest extent allowed by law.

HARMAN International Industries, Incorporated
400 Atlantic Street, 15th Floor, Stamford CT 06901
© 2019 HARMAN International Industries, Incorporated. All rights reserved.

Product Warranty Period
2120 Artist 1 year
Bad Monkey 1 year
Bass Driver 1 year
Bass Multi-Chorus 1 year
Bass Squeeze 1 year
Bass Synth Wah 1 year
Bass Whammy 1 year
Bifet Boost 410 (2014) 1 year
BNX3 1 year
Boneshaker 1 year
BP200 1 year
BP355 1 year
BP50 1 year
BP80 1 year
BP90 1 year
Brian May Red Special Pedal 1 year
CabDryVR 1 year
CF-7 Chorus Factory 1 year
CM-2 1 year
Compressor 280 (2014) 1 year
Control 2 1 year
Control 8 1 year
Control One 1 year
CR-7 1 year
Dan Donegan The Weapon 1 year
DB15 1 year
Death Metal 1 year
DF-7 Distortion Factory 1 year
DG15 1 year
DG15R 1 year
DigiDelay 1 year
DigiTech Element 1 year
DigiTech Element XP 1 year
DigiVerb 1 year
DL-8 1 year
Envelope Filter 440 (2014) 1 year
Eric Clapton Crossroads 1 year
EX-7 Expression Factory 1 year
FreqOut 1 year
FS3X 3-Button Footswitch 1 year
Genesis1 1 year
Genesis3 1 year
GNX1 1 year
GNX2 1 year
GNX3 1 year
GNX3000 1 year
GNX4 1 year
Gonkulator (2015) 1 year
Grunge 1 year
GSP1101 1 year
Gunslinger 1 year
HarmonyMan 1 year
Hot Head 1 year
Hot Rod 1 year
HT-2 1 year
HT-6 1 year
HV-5 1 year
HV-5 Five Pedal Power Adapter Cable 1 year
Hyper Phase 1 year
iPB-10 Programmable Pedalboard 1 year
iStomp 1 year
iStomp 3-Pack 1 year
iStomp 9V DC Power Supply 1 year
iStomp Single 1 year
JamMan 1 year
JamMan Delay 1 year
JamMan Express XT 1 year
JamMan Solo 1 year
JamMan Solo XT 1 year
JamMan Stereo 1 year
JamMan Vocal XT 1 year
Jimi Hendrix Experience 1 year
Live 3 1 year
Live 5 1 year
Live FX 1 year
Live Harmony 1 year
Live Pro 1 year
Looking Glass Overdrive 1 year
Luxe 1 year
Lyra 1 year
Main Squeeze 1 year
Meatbox (2015) 1 year
Metal Master 1 year
Multi-Chorus 1 year
Obscura 1 year
Overdrive Preamp/250 (2013) 1 year
PC-18 1 year
PC-2 1 year
PC-36 1 year
PC-9 1 year
Pedal Couplers 1 year
Phasor/201 (2013) 1 year
PS0913B 1 year
PS0913DC-01 1 year
PS200R 1 year
Quad 4 1 year
RP1000 1 year
RP100A 1 year
RP150 1 year
RP155 1 year
RP2000 1 year
RP200A 1 year
RP250 1 year
RP255 1 year
RP300A 1 year
RP350 1 year
RP355 1 year
RP360 1 year
RP360 XP 1 year
RP50 1 year
RP500 1 year
RP55 1 year
RP70 1 year
RP80 1 year
RP90 1 year
RPx400 1 year
RV-7 1 year
SC-2 1 year
Scott Ian Black-13 1 year
Screamin' Blues 1 year
Smart Cable for iOS 1 year
SP-7 1 year
Studio 100 1 year
Studio 200 1 year
Supernatural 6 years
Synth Wah 1 year
The Drop 1 year
TimeBender 1 year
TL-2 1 year
Tone Driver 1 year
TR-7 1 year
TRIO 1 year
TRIO+ 1 year
Turbo Flanger 1 year
V-10 6 years
Ventura Vibe 1 year
VL2 1 year
VL3D 1 year
VL4 1 year
Vocal 300 1 year
Vocal 400 1 year
Vocalist Performer 1 year
Vocalist VR 1 year
Vocalist Workstation 1 year
VX400 1 year
Whammy (4th Gen) 1 year
Whammy (5th Gen) 1 year
Whammy DT 1 year
XP100 1 year